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Untitled Document CLS Frequently Asked Questions

F. Printers and Printing Issues

1.  Using a Novell Netware network printer with CLS.
With Novell Netware, the Novell capture command can be used to assign a parallel port to the appropriate network printer.  You may assign LPT1*, LPT2 or LPT3 to a network printer to be used with CLS.

Make sure that the port assigned here matches the printer port used for this printer in SI 1 (6,1)

If you wish, you can enter the appropriate Novell capture command, or the name of a batch file containing the capture command, in the Printer DOS Command field.

* Note: LPT1 can be assigned to a network printer, but it’s not a good idea; it will prevent the use of a local printer with CLS.

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2.  Using a Windows network printer with CLS from a Windows 98 Workstation.
Select Start, Settings, and then Printers.  Use the Add Printer dialog.  Be sure to indicate that the printer will be used with MS-DOS programs, and capture the appropriate printer port (LPT1*, LPT2 or LPT3).

Print a test page and make sure that CLS can print to this new printer.  If the printer was set up previously, the icon for the original printer should now be deleted.

Make sure that the port assigned here matches the printer port used for this printer in CLS [SI 1 (6,1)].

* Note: LPT1 can be assigned to a network printer, but it’s not a good idea; it will prevent the use of a local printer with CLS.

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3.  Using a Windows network printer with CLS from a Windows 2000/NT/XP Workstation.
CLS can print only to a parallel port (LPT1, LPT2 or LPT3).  In order for CLS to print to a network printer in Windows 2000, NT or XP, a virtual parallel port must be assigned to the network printer.  The net use command is used for this purpose.

  1. In Windows 2000 or Windows NT, select Start, Settings, and then Printers. In Windows XP, select Start, and then select Printers and Faxes.
  1. Right-click on the network printer, and then select Properties.
  1. On the Sharing tab, add a share name for the printer.  Click Apply after sharing the printer.
  1. On the General tab, click Print Test Page.  You will need the test page when entering the net use command below.
  1. Click OK to close the Properties window.
  1. Click Start, select Programs, select Accessories, and then click Command prompt.
  1. At the Command prompt, type net use lpt2: \\computer name\share name, and then press Enter. The computer name and share name can be found on your printer test page.  The computer name and share name must be less than 31 characters long and cannot include spaces.
If the net use command has been entered successfully, but incorrectly, you will need to enter the following command before trying again:
net use LPT2: /delete

  1. You should receive the following message: The command completed successfully.
  1. Both LPT1 or LPT3 can be substituted for LPT2, but use of LPT1 is not recommended. If LPT1 is used, you will not be able to use a local printer with CLS.
  1. The printer port you use here must match the port assigned to this printer in SI 1 (6,1).

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4.  CLS shuts down with an “Illegal Operation” error message when you try to print.
This problem can occur in Windows 95, 98 or Me.  With Windows 95 or 98, the problem is often caused by a conflict with Norton Anti-Virus software.  However, this problem always occurs with Windows Me.

To fix the problem, you need to disable Print Spooling for MS-DOS Programs in Windows’ printer setup.  Click on Start, Settings, Printers.  Right-click on your printer and select Properties.  Select the Details tab and click on Port Settings.  Remove the check mark from Spool MS-Dos print jobs.  Click OK to accept the change.

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5.  Financial statement footnotes are printing at the top of the next page (laser printers only)
If printing in the portrait mode:

This problem is an indication of a problem with the Printer Setup Code for this printer.

By default, CLS reports are formatted for 66 lines per page, although this number can be reset in SI 1 (6,1).  However, laser printers, however, normally default to 60 lines per page.  To reset the lines-per-page printed used the laser printer to 66, CLS uses a Printer Setup Code (also entered in SI 1 (6,1)).

If present, the setup code is sent to the laser printer before each report is printed.  If it’s missing or has been entered incorrectly, the printer will remain at 60 lines per page and the footnotes, which begin on line 61, will print on the next page.

The correct printer setup code for all HP-compatible laser printers is:

\27E\27&l7.6363c2e66F

Note: This code is very case sensitive, and should be entered exactly as shown.  Also, a common mistake is to enter 17.6363 (seventeen) instead of l7.6363 (lower case L, 7).

If printing in the landscape mode:

For the CLS landscape-mode printer setup, the default setting of 51 lines per page in SI 1 (6,1) is incorrect.  Use 48 lines per page instead.

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6.  Reports are printing codes at the top of the page.
This problem may occur when printing to either a laser or dot-matrix printer.  It’s an indication that the setup code (laser printers only), compressed-print code or normal-print code for this printer is incorrectly defined in SI 1 (6,1).  Refer to Chapter 2 of the CLS Getting Started Guide for the correct printer codes, or call CLS technical support for help correcting the problem (charges may apply).

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7.  Financial statement titles are not printing.
This problem has several possible causes:
  • In CLS, the balance sheet and income statement titles are provided by type 1 and type 2 title accounts, respectively.  The type 1 account(s) must be the first account(s) in the balance section of the chart of accounts, while the type 2 account(s) must be the first account(s) in the P&L section.  If either of these account types is missing, the corresponding title will not be printed.
  • CLS uses account ranges, set in LI 3 (1), to determine which accounts are printed on the balance sheet and income statements.  These account ranges must include the title accounts, or the titles will not be printed.
  • If the title accounts exist and the account ranges are correct, the problem may be caused by an incorrect Printer Setup Code (see above).  Most of the time an incorrect Setup Code affects the financial statement footnotes.  Sometimes, however, the footnotes will print correctly but the financial statement titles will not be printed.

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8.  I can’t print at all from CLS.
If you are trying to print to a network printer and receive a Basic error 68, then the printer port needs to be captured following the steps outlined above.

If you are using a laser printer, and CLS seems to behave normally but nothing prints, you may have connected the printer to the computer’s USB port instead of the parallel port.

Generally, the newer CLS-compatible laser printers come with both a USB and a parallel port.  If the printer is configured as a local printer, the printer must be connected to the computer’s parallel port.  If it is set up only as a network printer (i.e., it will not be accessed locally by CLS), it may be connected to the server using either port.

If your printer has been installed using the USB port, it must be uninstalled, then reinstalled using the parallel port.

You may also be trying to use a host-based printer with CLS.  Host-based printers use your computer’s CPU and memory for much of their processing; they are Windows-only printers.  Even though these printers work well with Windows programs, DOS-based programs such as CLS can’t use them. 

Examples of host-based printers include most bubble jet, desk jet and ink jet printers, and low-end laser printers such as the HP 1000, Lexmark 210, etc.

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9.  Which printers work with CLS?
Most laser printers are compatible with CLS as are most dot-matrix printers that can print in compressed-print mode or print 132 columns. CLS does not support bubble-jet, desk-jet, or ink-jet printers or printers that require a USB port.

For a laser printer to be compatible with CLS, it must:

  • Not be a host-based printer (see above).
  • Be able to be connected using a parallel port, even if it also supports a USB port.
  • Support MS-DOS based software running under Windows® 98, ME, NT, XP or 2000 or 2003.
  • Support a version of HP’s Printer Control Language (PCL 4, PCL 5e or PCL 6).
  • Be able to accept downloaded soft tax fonts.

Refer to the CLS Compatible Laser Printer Chart for a partial list of known compatible printers.

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