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CLS Software Support
Financial MicroSystems, Inc. provides 90-days of complimentary technical support with each new product or upgrade. We want to ensure your complete satisfaction with the Client Ledger System family of products. Our professional technical support staff is here to help you, whether you need installation assistance or you have a question about a new feature.
Before contacting FMSI with a support question, check to see if your problem is listed in either our FAQ's or "Fixes and Patches" pages.
| CLS Support | CheckWriter Support | |
| Frequently Asked Questions | Frequently Asked Questions | |
| Available Fixes and Updates* | Available Fixes and Updates* | |
| Implementing Highlighted CLS Features | ||
| General Setup Information For Some CLS Features | ||
| Contact Support | ||
| E-Mail Technical Support* | ||
| Call Technical Support (770) 446-5709 Support hours 8:30 am to 5:00 pm EST Monday - Friday. |
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* - You must be logged in as a registered user.
Priority Support Plans
Extended support plans provide you with peace of mind. Our Priority Support Plan provides unlimited
technical support calls for one year at a reasonable price. Included is a toll-free telephone number with a personal access code and
priority in the queue of incoming technical support calls.
Available Priority Support Plans*:
- CLS Network™ Version - $300/year
- CLS Single-User™ Version - $150/year
- CLS ~ Limited Edition™ - $100/year
- CLS ~ General Ledger™ - $85/year
- CLS ~ CheckWriter™ - $100/year
*All prices are subject to change without prior notification.
If you do not purchase priority support for your software and you are out of the warranty period, support calls will be considered "On Demand" and billed on a per-call basis.- For CLS ~ Single User™, CLS ~ Limited Edition™, CLS ~ General Ledger™ and CLS ~ CheckWriter™, as well as their respective add-ons,
the charge is $25 per support resolution.
- For CLS ~ Network version and its respective add-ons, the charge is $35 per support resolution.
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